Terms of Service
The terms that govern your use of the VillaLuxe website and our villa and resort getaway planning services. Last updated January 6, 2026.
1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the VillaLuxe website and our villa sourcing, itinerary planning, and concierge services (together, the "Services"). By accessing our website, submitting an enquiry, or engaging our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or Services.
2. Description of Services
VillaLuxe acts as a private travel planning intermediary. We source private villas and resort residences, coordinate transfers, staff, and experiences on your behalf, and provide concierge support during your stay. We do not own or operate the villas, resorts, or vendor services we help arrange; those properties and services are owned and operated by independent third parties.
3. Enquiries and Quotes
Submitting an enquiry through our website or speaking with a planner does not constitute a confirmed booking. Villa availability, pricing, and terms are subject to change until a written booking confirmation and any required deposit have been received and accepted by VillaLuxe on behalf of the relevant property or vendor.
4. Booking, Deposits, and Payment
A booking is confirmed only once VillaLuxe has issued a written confirmation and received the applicable deposit or payment in full, as specified in your itinerary. Remaining balances are due according to the schedule set out in your booking confirmation. Failure to pay by the specified date may result in cancellation of your reservation and forfeiture of any deposit already paid, in accordance with the applicable villa or resort's cancellation policy.
5. Cancellations and Changes
Cancellation and change policies vary by villa, resort, and vendor, and are disclosed to you in writing before you confirm a booking. Where a cancellation policy is not otherwise specified, planning fees described in Section 6 are non-refundable once planning work has begun, and villa or vendor deposits are governed by that property's individual policy.
6. Planning Fees
Where applicable, VillaLuxe charges a planning fee separate from villa and vendor costs, as described on our website and confirmed with you before work begins. Planning fees compensate VillaLuxe for the sourcing, coordination, and concierge work performed on your behalf and are not refundable once planning services have commenced, except where required by applicable law.
7. Guest Conduct
Guests are expected to comply with the house rules, occupancy limits, and conduct standards of the villa or resort they are staying at. VillaLuxe is not responsible for damages, additional charges, or removal from a property resulting from a guest's violation of those rules, though we will assist in resolving any such matter where possible.
8. Third-Party Services and Vendors
Transfers, private chefs, excursion operators, and other vendors arranged through VillaLuxe are independent third parties, not employees or agents of VillaLuxe. While we vet our partners carefully, we do not guarantee their performance, and any claim arising from a vendor's services should first be addressed with that vendor, with VillaLuxe assisting as a facilitator.
9. Limitation of Liability
To the fullest extent permitted by law, VillaLuxe's liability for any claim arising from your use of the Services is limited to the planning fees you paid to VillaLuxe for the booking giving rise to the claim. VillaLuxe is not liable for indirect, incidental, or consequential damages, including lost enjoyment of a trip, arising from the acts or omissions of villa owners, resorts, or third-party vendors.
10. Travel Risks and Insurance
Travel involves inherent risks, including weather, illness, and events beyond our control. We strongly recommend that guests obtain comprehensive travel insurance covering trip cancellation, medical expenses, and evacuation before departure. VillaLuxe is not responsible for losses that would have been covered by such insurance.
11. Intellectual Property
All content on the VillaLuxe website, including text, photographs, logos, and design elements, is owned by VillaLuxe or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or create derivative works from our content without prior written consent.
12. Force Majeure
VillaLuxe is not liable for failure to perform its obligations where such failure results from circumstances beyond our reasonable control, including natural disasters, government action, pandemics, strikes, or other events of force majeure. In such cases, we will work with you in good faith to reschedule or adjust your itinerary where possible.
13. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. Any dispute arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.
14. Changes to These Terms
We may revise these Terms from time to time to reflect changes in our Services or legal obligations. Revised Terms will be posted on this page with an updated effective date and will apply to bookings made after that date. Continued use of our Services after such changes constitutes acceptance of the revised Terms.
15. Contact Us
If you have questions about these Terms, please contact us at 1875 Ocean Drive, Suite 400, Miami Beach, FL 33139, by phone at (305) 555-0142, or by email at concierge@villaluxe.com.