Privacy Policy
How VillaLuxe collects, uses, and safeguards your information when you plan a private villa or resort getaway with us. Last updated January 6, 2026.
1. Introduction
VillaLuxe ("VillaLuxe," "we," "us," or "our") provides private travel planning services, including villa sourcing, itinerary coordination, and concierge support. This Privacy Policy explains what personal information we collect when you use our website, contact our planning desk, or book a getaway through us, how we use that information, and the choices available to you. By using our website or engaging our services, you agree to the practices described in this Policy.
2. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, travel dates, party size, dietary or accessibility needs, and payment details submitted through our enquiry forms or during a planning call. We also collect information automatically when you visit our website, including your IP address, browser type, device information, pages viewed, and the date and time of your visit, gathered through cookies and similar technologies described in our Cookie Policy.
3. How We Use Your Information
We use the information we collect to respond to enquiries, prepare villa shortlists, coordinate transfers and staff on your behalf, process payments and deposits, communicate about your upcoming or current stay, and improve our website and planning services. We may also use your contact details to send you offers relevant to your travel preferences, but only where you have not opted out of such communications.
4. Sharing With Villa Partners and Vendors
To arrange your stay, we share relevant details — such as arrival times, dietary requirements, and party composition — with the villa owner or resort, private chefs, transfer drivers, and other local vendors involved in your itinerary. We share only the information necessary for these parties to fulfil their role in your trip, and we require our partners to handle your information responsibly and use it solely for the purpose of your booking.
5. Payment Processing
Payments and deposits are processed through third-party payment processors that maintain their own security standards, including PCI-DSS compliance. VillaLuxe does not store full payment card numbers on its own servers. Limited billing information, such as the last four digits of a card and billing name, may be retained for reconciliation and dispute-resolution purposes.
6. Cookies and Similar Technologies
Our website uses cookies to remember your preferences, understand how our pages are used, and, where you consent, to personalize offers. You can manage your cookie preferences at any time using the cookie banner presented on this site or by visiting our Cookie Policy, which describes each category of cookie in detail.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including any applicable legal, accounting, or reporting obligations. Enquiry details for trips that do not proceed to booking are generally retained for up to twenty-four months, after which they are deleted or anonymized unless you have asked us to keep them for future planning.
8. Your Rights and Choices
Depending on your place of residence, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to object to or restrict certain uses of it. You may exercise these rights by contacting us using the details in Section 13. We will respond to verified requests within the timeframe required by applicable law.
9. International Data Transfers
Because your getaway may involve villas, staff, and vendors located outside the United States, your personal information may be transferred to and processed in countries other than your country of residence. Where required, we take reasonable steps to ensure such transfers are subject to appropriate safeguards consistent with applicable data protection law.
10. Data Security
We maintain administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security, but we work to maintain safeguards appropriate to the sensitivity of the information involved.
11. Children's Privacy
Our services are intended for adults arranging travel on behalf of themselves and their families. We do not knowingly collect personal information directly from children under sixteen. If we learn that we have inadvertently collected such information without appropriate parental involvement, we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. We will post the revised Policy on this page with an updated effective date, and where changes are material, we will provide additional notice, such as an email to guests with an active or upcoming booking.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of the rights described above, please contact us at 1875 Ocean Drive, Suite 400, Miami Beach, FL 33139, by phone at (305) 555-0142, or by email at concierge@villaluxe.com.